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  • Please be sure...

    Please be sure and double check any and all info you type in on any company's online order form.

    A gal this week lost a couple days on her order, which would have shipped same day, due to several mistakes that could have been avoided.

    1. Her email was bouncing back, therefore she received no order confirmation.
    2. Her card was declined, had she gotten the email she might have seen the notation about how larger purchases are often gigged by debit or credit card companies and recommended that people call their cards and notify them of the large charge coming. This SAVES TIME versus having 2 or 3 "declined" card notifications.
    3. She entered in the wrong phone number. After the emails I was sending her bounced back as undeliverable, I had to try to call her to tell her that her card was declined. The number would not even ring it would just say "this person is not accepting calls at this time."

    So no working email address, put in the wrong phone number. Honestly at this point we usually toss the order as potential fraud there really isn't a lot you can do with something like this.

    One email ended up going through and when she called we got it all squared away. She had put in the wrong phone number, was having problems with an AOL email account and the card declined cause it was a debit and debit cards normally have daily transaction limits and you must notify them of large purchases or they will get declined.

    Moral of the story- double check what you put in on online forms, check your email to be sure it's working, etc.

    I can't tell you how many people have been "in line" for an item that currently had a lead time, that was hard to find, etc. then when I emailed them, heard nothing back for a couple days and they had to be "passed over" and have that item go to someone else. That's the nature of business, you don't know if the person isn't responding because they got something else, changed their minds, etc. Many times a week or so later you get a "hey I still want that" email back and you have to tell them "sorry but I didn't hear from you and you got passed over."

    Communications is the key.
    www.homesteadingandsurvival.com

    www.survivalreportpodcast.com

    "Don't be too proud of this technological terror you've constructed..."

  • #2
    Did you offer her a free stove as a consolation?
    Experience is a cruel teacher, gives the exam first and then the lesson.

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    • #3
      LOL!

      No but ironically enough, got one of those calls this morning- "I bought a wise food bucket from you and haven't received it"

      I told him we don't sell those, your looking for "personalpronounfoodstorage.com"

      Derek Johnson from personalpronounfoodstorage.com told me he "appreciated me being patient" with this non sense, but the methods they choose to deal with the problem obviously isn't working- and I told him upfront they likely wouldn't.

      I don't understand these new companies that don't openly publish their contact info, hell I WANT the business, I don't want to hide from it!! :)
      www.homesteadingandsurvival.com

      www.survivalreportpodcast.com

      "Don't be too proud of this technological terror you've constructed..."

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      • #4
        if you hide contact info, it is easier to disappear if things start getting in a bind.
        --
        accidentally or intentionally!
        rr

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